Frequently asked questions
Please check this FAQ first before contacting us.
Hot Topics
- Orders & Shipping
- Returns & Guarantees
- Products & Brands
- Payments
- Business & Trade Customers
Orders & Shipping
Do you offer free delivery?
Yes. We offer free shipping on orders over £99 within the UK. Please note this excludes Northern Ireland and the Scottish Isles.
Where do you deliver?
We currently deliver within the UK only. Unfortunately, we do not ship to Northern Ireland or the Scottish Isles.
How long does delivery take?
Delivery times vary depending on stock availability and brand. Most in-stock items are dispatched promptly. If there are any delays, our team will contact you directly.
Can I track my order?
Yes. Once your order has been dispatched, you will receive tracking details so you can monitor delivery progress.
Returns & Guarantees
What is your returns policy?
We offer a 30-day guarantee for exchanges. If you need to return or exchange an item, please contact us within 30 days of purchase.
Do you offer refunds?
Returns and exchanges are handled in line with our Terms & Conditions. For full details, please review our Terms for Sale of Goods to Business Customers.
Where can I read your full terms and conditions?
You can view our full Terms & Conditions here:
https://sterlingpowertools.co.uk/wp-content/uploads/2025/12/Terms-and-conditions-for-sale-of-goods-to-business-customers.pdf
Products & Brands
What types of products do you sell?
We supply a wide range of professional-grade tools and equipment, including:
- Power Tools
- Power Tool Accessories
- Garden & Outdoors Equipment
- Hand Tools
- Decorating Supplies
- Sealants & Adhesives
- Electrical & Lighting
- Workwear
- Personal Protection Equipment (PPE)
- Storage Solutions
- Ladders & Access Equipment
Which brands do you stock?
We are trusted by over 100 major brands, including:
Bosch, DeWalt, Milwaukee, Festool, Makita, Stanley, Teng, Blaklader, Snickers, Werner, CT1, Hultafors, Mandrex, Paslode, Mafell, Karcher, Metabo, Fein, Hikoki, and more.
Are your products genuine?
We are trusted by over 100 major brands, including:
Yes. We supply genuine products sourced directly from trusted manufacturers and authorised distributors.
Payments
How can I pay for my order?
We accept multiple credit cards for secure and convenient payment at checkout.
Is your checkout secure?
Yes. Our checkout process is secure, ensuring your payment details are protected.
Business & Trade Customers
Do you supply trade and commercial customers?
Yes. We work with trade professionals and business customers across the UK, supplying tools and equipment from leading brands.
Can I place bulk orders?
Yes. For large or bulk orders, please contact us directly to discuss your requirements.
Need More Help?
If you have any additional questions about our products, brands, or your order, please get in touch with our team. We’re here to help.
