FAQs

FAQ

If you have a question or need some assistance, please read our FAQs sections below since this is the quickest method for you to acquire the information you need. Providing excellent level of customer service is vital to us, and we strive to make things as simple as possible. Any queries not answered below please feel free to contact us.

Sterling Power Tools have taken a great deal of care to ensure that any personal information you send us remains totally confidential.

All credit card information is encrypted when it is transferred over the Internet using SSL Encryption.

All personal information is held on a Secure Server and will not be used in any way without your express permission.

For more details please view our Privacy policy.

All our products are brand new, direct from our trusted suppliers. All our power tools are UK spec, CE marked.

All our products are UK specification products for use in the UK. However, many of our products will work in Europe and other countries. Our electrical products will state the voltage so please only buy a voltage you know will work in your country. If an item has a mains plug attached it will be a UK spec plug. Cordless products coming with a charger will have a UK spec 240V charger unless stated otherwise. Any changes to the attached plug may affect and invalidate your warranty.

Yes, currently we are only able to offer delivery to different addresses through our website orders paid by credit/debit card. Simply go to the checkout screen where you will be prompted to enter your billing and delivery addresses. All orders that are paid for using Paypal will automatically select the Paypal accounts registered address, if you wish your parcel to go to a different address ensure that you have this address registered on your Paypal account before placing your order as this cannot be changed after placing an order. Unfortunately, all orders placed over the phone must be delivered to the address registered to the card.
Yes, on the vast majority of items being delivered we will be able to provide you with tracking numbers where you will be able to view your orders delivery, these will be available as soon as the product has been dispatched. Please contact our customer service team on 01903 211543 who will be able to provide you with the tracking numbers and courier used for your delivery. Most couriers used will inform you on the day of delivery of a 1 hour time slot in which your order is expected to be with you and we will notify you via email when your order has been dispatched. Please note that on smaller items being sent out via Royal Mail 1st class we will not be able to provide a tracking code.

Unfortunately we do not currently offer any voucher or gift cards.

Yes, we do offer click and collect for deliveries made by DPD only. The vast majority of our orders go out via DPD courier with this service you are able to request for this item to be picked up from a local pick up shop, once you have your tracking number you are able to make this request direct with DPD, they will then consign your delivery to go to the requested pick up shop, if the shop is not able to hold these goods due to the weight or size of the item then DPD will notify you via email or phone and request an alternative delivery location. Please note if the pick up shop is not able to accept this parcel this may cause an additional days delay for your delivery.

We offer free delivery on orders over £99 to most UK postcodes, (offshore and highland postcodes may have additional surcharges applied automatically when ordering*). Orders below £99 incur a delivery charge of £7.95 to most UK postcodes.

Your delivery method is chosen based on the value, weight and size of your total order.

On small, low weight orders you may have the option of upgrading to a courier delivery at a charge of £4.99.

All goods are shipped on a next day delivery service (Next day delivery is defined as the next working day and may be delivered up to 7pm. i.e orders dispatched on Friday will be delivered on Monday).

In most cases, all orders will be shipped within 48 hours. In some instances, where stock is held at our suppliers, shipping may take an extra few days.

Some bulky/multi-parcel orders may incur a delivery surcharge, such as pallet delivery. Please call us for a quotation of any extra costs, if any.

* Due to charges levied by our delivery agents, the following postal codes may have additional surcharges applied automatically when ordering. All postal charges are shown prior to completing checkout. Deliveries lead times will also be extended by an additional day.
AB, BT, FK, G83, GY, HS, IM, IV, JE, KA, KW, PA, PH, ZE