FAQs

FAQ

If you have a question or need some assistance, please read our FAQs sections below since this is the quickest method for you to acquire the information you need. Providing excellent level of customer service is vital to us, and we strive to make things as simple as possible. Any queries not answered below please feel free to contact us.

You can contact us by phone on the following number 01903 211543, our customer service team have the following opening times:

Monday - Friday: 07.30 - 18.00
Saturday: 08.00 - 12.00
Sunday: Closed

Please listen to the automated system and select the correct options to speak to the relevant member of staff.

Our stock levels and availabilities are linked to our computerised stock control system so updates are made live so you can be confident that if we say it's in stock it is in stock. There are however very occasional times when there is a larger than normal demand on certain items and something is therefore out of stock.

Please pay close attention to any lead times on items, this is clearly shown on products when placing your order. If you are ever unsure or would like clarification please contact our customer service team on 01903 211543 or send us a message by clicking here.

Whilst we make every effort to offer an efficient service occasionally mistakes are made, we will endeavour to resolve the complaint within five working days. Your complaint will be treated fairly, confidentially and with respect. If you have any complaints, comments or suggestions as to how we can improve our service then please send us a message by clicking here.

Click "Add to Basket" and you then have the option to "View Basket" and then "Proceed to Checkout" or you can "Checkout" from hovering over the Basket icon top right.

On the checkout page you will be given options to delete items or re-enter quantities until you are satisfied with your order prior to continuing to final checkout.

If the package looks damaged in any way you can refuse the delivery, this will automatically return the item back to ourselves. You must inform us immediately by email or phone of any damaged goods.

If you have accepted the item and upon opening the product discover it is damaged please contact our customer service team by sending us a message by clicking here or call us on 01903 211543.

You will be asked to email in an image of the damaged unit, all packaging the item was delivered in, so to speed up the process please have these ready to be emailed to one of our team who will personally handle this for you.

If you are missing an item from your order, please contact our customer service team on 01903 211543 or send us a message by clicking here. Please have ready an image of your picking sheet/delivery note that would be with your delivery and a description of what’s missing so we can look further into this for you.

We recycle outer packaging and box items up, please ensure that you have opened your parcel before contacting us as you may very well have the correct item in a different box, we do this to help the environment and reduce costs, if you still have the incorrect item after opening your parcel please contact our customer service team as soon as possible on 01903 211543 or send us a message by clicking here, our colleagues will ask you to have an image of the items received and also the delivery note/packing note included in your delivery please have these ready to email to one of our colleagues who will provide you with their personal work email address and personally handle your query.

All our images are either Brand’s stock images or images we have created ourselves. From time to time Brands may alter products very slightly. If the alteration is significant we will upload updated images. Our images are for illustration purposes only and you should read product descriptions for a full details of what you will receive.