FAQs

What happens if I am not home when the delivery is being made?

We require most parcels to be signed for. If you are not home you will be left a card by the carrier which will have instructions on how to receive the parcel. Most couriers will re-attempt delivery again the following day for up to three attempts. DPD have options such as “Leave with a neighbour” or “Leave parcel in a safe location”, simply reply to the text message with these instructions or track your order online and make the amendment, alternatively contact our customer service team who will make the request on your behalf.

When will I receive my goods?

We despatch all goods on a next working day service* (UK only) via our delivery partners. These services normally deliver on the next working day although occasionally they can take longer.

*Excluding the following postcode areas AB, BT, FK, G83, GY, HS, IM, IV, JE, KA ,KW ,PA, PH ,ZE

Please ensure you check your lead times on each product as you add them to your basket and also at the checkout screen.

Please take note that we ship all items together, so the product in your order with the longest lead time will determine when your order will ship. You can see the product's estimated dispatch date by hovering over the    symbol next to the products in your basket. You may wish to consider placing a 2nd order for items with a longer lead time.

Typically any orders made before 14.00 will be shipped out the same day (dependent on stock).

Orders after 14.00 may not be shipped until the following day.

We do not currently dispatch on Saturday, Sunday or Bank Holidays.

Which couriers do you use?

We use selected couriers to complete our deliveries.

The vast majority of order will be delivered by DPD couriers who provide you with 1 hour time slots on the day of delivery. For smaller items we use Royal Mail 1st class.