The picture on the product listing was slightly different from what I received, why is that?
All our images are either Brand’s stock images or images we have created ourselves. From time to time Brands may alter products very slightly. If the alteration is significant we will upload updated images. Our images are for illustration purposes only and you should read product descriptions for a full details of what you will receive.
The package I’ve received looks incorrect what do I do?
We recycle outer packaging and box items up, please ensure that you have opened your parcel before contacting us as you may very well have the correct item in a different box, we do this to help the environment and reduce costs, if you still have the incorrect item after opening your parcel please contact our customer service team as soon as possible on 01903 211543 or send us a message by clicking here, our colleagues will ask you to have an image of the items received and also the delivery note/packing note included in your delivery please have these ready to email to one of our colleagues who will provide you with their personal work email address and personally handle your query.
I’m missing an item from my order what do I do?
If you are missing an item from your order, please contact our customer service team on 01903 211543 or send us a message by clicking here. Please have ready an image of your picking sheet/delivery note that would be with your delivery and a description of what’s missing so we can look further into this for you.
My goods have been delivered and are damaged, what do I do?
If the package looks damaged in any way you can refuse the delivery, this will automatically return the item back to ourselves. You must inform us immediately by email or phone of any damaged goods.
If you have accepted the item and upon opening the product discover it is damaged please contact our customer service team by sending us a message by clicking here or call us on 01903 211543.
You will be asked to email in an image of the damaged unit, all packaging the item was delivered in, so to speed up the process please have these ready to be emailed to one of our team who will personally handle this for you.