Which couriers do you use?
We use selected couriers to complete our deliveries.
The vast majority of order will be delivered by DPD couriers who provide you with 1 hour time slots on the day of delivery. For smaller items we use Royal Mail 1st class.
FREE Delivery and other options
We offer free delivery on orders over £99 to most UK postcodes, (offshore and highland postcodes may have additional surcharges applied automatically when ordering*). Orders below £99 incur a delivery charge of £7.95 to most UK postcodes.
Your delivery method is chosen based on the value, weight and size of your total order.
On small, low weight orders you may have the option of upgrading to a courier delivery at a charge of £4.99.
All goods are shipped on a next day delivery service (Next day delivery is defined as the next working day and may be delivered up to 7pm. i.e orders dispatched on Friday will be delivered on Monday).
In most cases, all orders will be shipped within 48 hours. In some instances, where stock is held at our suppliers, shipping may take an extra few days.
Some bulky/multi-parcel orders may incur a delivery surcharge, such as pallet delivery. Please call us for a quotation of any extra costs, if any.
* Due to charges levied by our delivery agents, the following postal codes may have additional surcharges applied automatically when ordering. All postal charges are shown prior to completing checkout. Deliveries lead times will also be extended by an additional day.
AB, BT, FK, G83, GY, HS, IM, IV, JE, KA, KW, PA, PH, ZE
Do you offer a click and collect service / pick up shop?
Yes, we do offer click and collect for deliveries made by DPD only. The vast majority of our orders go out via DPD courier with this service you are able to request for this item to be picked up from a local pick up shop, once you have your tracking number you are able to make this request direct with DPD, they will then consign your delivery to go to the requested pick up shop, if the shop is not able to hold these goods due to the weight or size of the item then DPD will notify you via email or phone and request an alternative delivery location. Please note if the pick up shop is not able to accept this parcel this may cause an additional days delay for your delivery.
When will I receive my goods?
We despatch all goods on a next working day service* (UK only) via our delivery partners. These services normally deliver on the next working day although occasionally they can take longer.
*Excluding the following postcode areas AB, BT, FK, G83, GY, HS, IM, IV, JE, KA ,KW ,PA, PH ,ZE
Please ensure you check your lead times on each product as you add them to your basket and also at the checkout screen.
Please take note that we ship all items together, so the product in your order with the longest lead time will determine when your order will ship. You can see the product's estimated dispatch date by hovering over the symbol next to the products in your basket. You may wish to consider placing a 2nd order for items with a longer lead time.
Typically any orders made before 14.00 will be shipped out the same day (dependent on stock).
Orders after 14.00 may not be shipped until the following day.
We do not currently dispatch on Saturday, Sunday or Bank Holidays.
What happens if I am not home when the delivery is being made?
We require most parcels to be signed for. If you are not home you will be left a card by the carrier which will have instructions on how to receive the parcel. Most couriers will re-attempt delivery again the following day for up to three attempts. DPD have options such as “Leave with a neighbour” or “Leave parcel in a safe location”, simply reply to the text message with these instructions or track your order online and make the amendment, alternatively contact our customer service team who will make the request on your behalf.